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2008 E-Government Award Receipient

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Regulatory Departments

Building

 Roland J. Bernier, Building Commissioner 

and ZBA

 Jennifer Gibbons, Executive Administrative Assistant 

Planning

 Maren Toohill, Planning Administrator/Permit Coordinator

Conservation and Health 

 Heather Hampson, Administrative Assistant

Office location

Third floor  Town Office Building, 37 Shattuck Street, Littleton, MA

Priority Development Sites - Expedited Permitting. The Commonwealth’s Interagency Permitting Board  has approved the Town of Littleton’s expedited permitting application under MGL C.43D and designated two Priority Development Sites (PDS) in Littleton: (1) 550 King Street (Map U8, Parcel 10-- the “IBM” site owned by National Development)  and (2) the Cisco Systems site on Great Road (Map R18, Parcel 1-2). The 11/5/07 Town Meeting had designated both properties as Priority Development Sites. See the expediting permitting procedures adopted by the Board of Selectmen on December 8, 2008.

Organizational Structure Review

Establish Study Committee: Organization of Permitting Boards & Departments. On April 26, 2010, the Board of Selectmen unanimously voted to establish a nine-member committee to study the organizational structure of the permitting boards and departments; to examine ways that the Town can continue to make improvements in customer service, while also meeting the needs of the boards individually and collectively; to evaluate duties and functions for coordination and accountability of staff; to examine models of organization in comparable area towns; and to amend the scope of this project based upon the committee's meetings; and to submit a report with its findings and recommendations thereon to the Board of Selectmen by not later than October 1, 2010; with said committee to be comprised of one representative each from the Board of Selectmen, Board of Health, Planning Board, Conservation Commission, Zoning Board of Appeals; and four citizens at-large.

Town Government Study Committee - regulatory recommendations - 2007. The June 2007 report of the Town Government Study Committee contained several recommendations pertaining to the Town's regulatory boards and departments:

  • 7: All town boards that deal with properties and permitting should have access to, and utilize the same software for tracking property specific data (lot size, building parameters, actual number of bedrooms, permitted bedrooms, deed restrictions relative to septic permit, etc.).
  • 8: In order to provide better service to the public, the town should provide a systematic checklist/flowchart of permits required for various activities. The Town Planner/Permit Coordinator should be the “first stop” for permit-related inquiries, and should assist people in better understanding the full permitting process and guiding their efforts.
  • 10: Reconfigure the layout of the Town Hall to enable more effective interaction among similar departments (finance, permitting, etc.), and to improve service to the public. [See plan of Third floor.]